Frequently Asked Questions:
Q: Why should I go with your company over anyone else?
A: There are a lot of reasons, but the one that counts the most is price: We charge an order of magnitude less than anyone else in town. The second reason is the quality of our work. We stand behind every job we do, and if you have any problem with your service we will make it right or refund the price. The third reason is accountability and honesty. The technician you work with will be the only person you ever have to talk to. If there is any problem with our service you won't have to sit on hold trying to go up the chain of command. Our techs are completely authorized to make any decision regarding your account. Your problem is their problem, and they won't pass the buck to someone else in the company. You can always expect to get a straight answer to you questions.
Q: Why hourly rates? Geek Squad and Circuit City have their prices for various services plainly listed.
A: There are thousands of things that can go wrong on a PC and thousands of ways to fix them. Best Buy for instance offers about 20 services and sometimes the best solution for you doesn't fall into one of those cookie cutter categories (but that doesn't mean they won't try to sell you something anyway). Our technicians will usually be able to suggest multiple solutions to your problem and give you the pros and cons for each and let you decide. We will give you a ballpark estimate up front before you decide to do anything and we will never charge you more than anyone's listed price for the same service regardless of complications. An hour is a lot of time and we can usually render multiple services in that time instead of billing you separately for each one. We do however offer set prices for business contracts and web design/hosting.
Q: How does your service compare?
A: Our technicians are Comptiaa A+ certified and have years of experience. We also pay more than any large chain, so we can be considerably more selective.
Q: Do you guarantee your service?
A: Absolutely. If you have any problem with service you receive from us, let us know within 90 days of the visit and we will send someone out to remedy it, free of charge.
Q: When can I get help?
A: Our office hours are Monday-Saturday 8am-8pm and our service calls are 24/7. That is to say, we can schedule an appointment for anytime day or night, but you might need to leave a message after hours.
Q: Is there anything I'll need to do on my end during an appointment?
A: Be there. We need an adult of at least 18 years of age present on site during the appointment. Our techs may have a few questions for you to answer to help get to the root of your difficulty.
Q: What type of payment do you accept?
A: We accept cash, check and major credit cards. You can choose to pay at the time of the visit, or choose to be billed later.